Workbench Policies Failing to Load

Incident Report for Insurance Quantified

Resolved

This incident has been resolved.
Posted Apr 21, 2026 - 15:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 21, 2026 - 12:35 EDT

Investigating

A secondary issue is preventing regular operation. We are continuing to investigate
Posted Apr 21, 2026 - 11:49 EDT

Monitoring

The service has been partially restored. We are rolling out a fix across the environment and monitoring progress.
Posted Apr 21, 2026 - 11:35 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 21, 2026 - 11:34 EDT

Investigating

Workbench policies are failing to load in Prod and EA environments.
We are currently investigating the outage.
Posted Apr 21, 2026 - 10:39 EDT
This incident affected: IQOS (Workbench Prod, Workbench EA).